A couple weeks ago I had the pleasure of talking about my favorite topic – B2B marketing – to a great group of business people at the Pricewaterhousecoopers office in Prague. The event was organized by the folks at Clover, and it was a real treat for me to be able to share some of the things I’ve learned as a B2B tech marketer with the group.
To be honest, I entered into the presentation with some trepidation. Social media and online communities have become such popular topics these days, that I wondered if I had anything new or useful to add to the conversation. Ultimately, I think (hope) what sets my stuff apart is that it’s all based on my experience as a marketer, so I hope it is practical. There are a lot of academicians out there who are probably much better informed than I on all the latest trends and techniques – but what I can say is that I’ve put the stuff in this presentation to work in practice to help drive marketing results.
As I worked on the presentation with the team here at Clover, a very cool thing happened. Not only did the team get to see my vision for some of new ways to tell the CloverETL story, but I also learned how Clover’s data management technology can be used to help businesses extract value from their online communities – you’ll see this on one of the last slides.
Below is the presentation, edited slightly so the slides can stand on their own. I hope you find them interesting and useful. (some of the text is hard to read so you’ll probably want to go through it in full screen mode).



The key chart in this presentation is the one called, “Return on Community.” It is a take off really, a derivative of a social ROI. This “ROC” is best showed by the most loyal of customers. It is often that way, but now more measurable and better understood. Great.
What’s coming next in the Business Intelligence world for this ROC will be a way to match community with interests of both the group and the business. Now, there’s the combination of real interest and revenue. Bingo.
Comment by Peter Cresse — November 25, 2009 @ 1:27 am